Cancellation Policy
Last reviewed: 2026.
Terms confirmed at booking
We deliberately don't publish a single fixed set of cancellation timelines or refund percentages on this page, because they can vary by package, season, and how far in advance you book. Instead, the specific cancellation terms that apply to your stay — including notice periods, any applicable refund percentage, and rebooking options — are confirmed by our booking desk at the time you book, and provided to you in writing alongside your booking confirmation.
Before you pay a deposit
We ask every guest to request the current cancellation terms for their specific package and dates before paying any booking deposit. This is the only way to know, with confidence, exactly what applies to your booking — please don't rely on general assumptions or on terms you may have seen quoted for a different date, a different package, or a different property.
Changes and rebooking
If your plans change after booking, contact our booking desk as early as possible. Depending on your package, season and how close you are to your travel dates, a date change or rebooking may be possible even where a straightforward refund is not. We're generally more flexible when guests reach out with plenty of notice.
Force majeure and disruptions
Where a stay is affected by circumstances outside anyone's control — natural calamities, strikes, political disturbances or transport failures — we will work with you in good faith on rescheduling or other reasonable alternatives, in line with our Website & Booking Terms.
Ask before you book
To confirm the cancellation terms for your dates, reach our booking desk at book@dandeli.com or via the numbers on our Contact page, and we'll set out exactly what applies before you pay anything.